Employment Opportunities

Open Position

August 4, 2023

Job Title: Program Manager, part time 20 hours a week

About Family Promise:

Family Promise transforms the lives of families experiencing homelessness. We are an affiliate of the national Family Promise organization and are located in Monroe, Wisconsin. Our mission is to help families experiencing homelessness and low-income families achieve sustainable independence through a community-based response. We deliver innovative solutions for family homelessness including prevention, shelter, and stabilization services.

Program Manager Role:

The Program Manager will implement programs that focus on meeting family needs for homelessness prevention, shelter diversion, emergency shelter, and transitional housing. This position provides a full range of case management for families who are at risk or have become homeless. The role will develop new programs and work with our existing programs to guide and monitor the program objectives.

Build and maintain positive community partner relations by building relationships with and regularly communicate with supporting agencies. Work in collaboration with other providers, school personnel, mental health professionals, and Department of Human Services.
Serve as an advocate for families with community service agencies.
Develop and implement programs by working with Executive Director, Board Committee, and other community and social service agencies to create and implement programs to enhance services and meet the needs of vulnerable families.
Deliver resources, referrals and workshops as needed related to employment, financial literacy and budgeting, food insecurity, housing plans and educational planning.
Effectively engage families to promote change to improve family functioning and overall home environment.
Provide case management to families. Assist families to obtain positive outcomes such as securing employment, increasing their earning potential, and securing and maintaining their housing.
Screen and assess eligibility for requested services for homeless families.
Lead the intake process for families: conduct intake interviews including talking with referral sources.
Analyze guest situations, capabilities, and problems to determine services required to meet program needs of guests.
Assist with job applications and interview preparation, budgeting/financial coaching, getting families connected to necessary resources (daycare, counseling, educational programs, etc)
Transition families from homeless to permanent housing. Finding housing for families by liaising with landlords and getting families ready for their move
Administrative duties to keep accurate and up-to-date case files and collect all needed data for reporting,
Maintains the database of volunteers, donors, and community partners.

Qualifications:

An Associate degree in Social Work, Psychology, Counseling, or a related liberal arts field is beneficial, but not required.
- Candidates without a degree should have a minimum of two years of experience working with direct service related to employment placement, housing/shelter and/or family services with disadvantaged families.
- Candidates with a degree are preferred to have at least one year of relevant experience.
Enthusiastic with a positive attitude. Displays good judgment. Takes initiative and helps families achieve outcomes. Must have a can-do, figure it out attitude.

Skills & Experience:

Ability to make decisions and solve problems.
Must be detail oriented and execute projects in a fast paced, often pressured environment. Need strong planning and organizational skills. Ability to prioritize and handle multiple tasks simultaneously.
Strong written and verbal communication skills.
Ability to follow directions and to self-motivate and remain on task.
Strong interpersonal skills and ability to work with a wide range of people.
Establish and maintain productive and professional relationships with the Board of Trustees, guests, colleagues, and other community agencies.
Compassion and empathy for our guests and an ability to relate to individuals from many different racial, ethnic, religious and class backgrounds. Ability to maintain client confidentiality.
Proficient in computer programs and demonstrated record of tracking outcomes. Knowledge of basic computer software, electronic communication internet and social media tools.
Ability to operate a motor vehicle safely and obey traffic laws. Must have reliable transportation daily, a valid driver’s license, and required automobile insurance.

Other information & compensation:

Hours are flexible and a schedule will be developed with Executive Director. Expected 20 hours per week
Pay will be from $20.00 - $25.00 an hour based on experience.
Schedule is expected to include mostly day time hours and at least one early evening per week. Occasional weekend hours based on the needs of the program.
Ability to pass a criminal background check.

March 2025

Job Title: Executive Director

Payroll Status: Full-time, Exempt

About Family Promise:

Job Summary:
The Executive Director for Family Promise of Green County will oversee operational aspects to
ensure a high-performing organization that has the necessary resources to deliver on its
mission to help families experiencing homelessness and low-income families to achieve
sustainable independence through a community-based response. Candidate will provide
services to potential families through homelessness prevention services, emergency shelter,
shelter diversion and transitional housing.

This position will maintain positive relations with guests, partner organizations, stakeholders,
investors/donors, and the media. The Executive Director will ensure the operational
effectiveness of the organization and provide inspiration, leadership and vision to staff, board
members, and volunteers.

Supervisory Responsibilities:
● Recruits, interviews, hires, and trains new staff and volunteers
● Oversees the daily workflow of Family Promise of Green County.
● Provides constructive and timely performance evaluations to Program Manager and
other employees
● Handles discipline and termination of employees in accordance with company policy.

Job Duties/Responsibilities:
Community Relations:

Increase positive awareness for Family Promise of Green County and maintain strong relationships with community partners.
Represent the Affiliate to the media, government, corporations, and other nonprofit partners.
Build relationships with and regularly communicate with supporting agencies. Ensure Affiliate updates are communicated, and feedback is solicited from partner network.
Work in collaboration with other providers, school personnel, mental health professionals, and Department of Human Services. Actively participate in providers’ groups and other forums.
Meet with community organizations to inform them of Family Promise of Green County
Lead recruitment of new community partners. Create partnerships in the community that facilitate positive outcomes for Family Promise case management (landlords, employers, nonprofit partnerships)
Maintain web and social media presence.

Board Relations:

Engage with various committees to execute organizational goals, engage with individual members to utilize skill/expertise for the betterment of the organization, recruitment of new members.
Provide Director Reports for meetings and facilitate strategic discussion of organization’s future.
Work with Board President to set meeting agendas. Work with board committees to follow-up on identified action items.
Work with Finance Committee to develop and execute annual budget.

Program Management:

Ensure Family Promise of Green County meets organizational outcomes and programs are maintained to deliver on our mission, resources are available, and families are cared for.
Create and implement programs to enhance services provided to families. Work with Program Manager, Board Committee, and other community and social service agencies

Supervisory and Case Management:

● In conjunction with Program Manager provide comprehensive case management to families.

Supervise Program Manager to provide case management and additional support to families.
Conduct interviews with prospective families and develop individual weekly plans.
Analyze guest situations, capabilities, and problems to determine services required to meet program needs of guests.
Meet with families to monitor progress in securing housing, employment, and job training.
Assist guests with social service needs, referring them to other organizations as appropriate. Advocate with agencies for guests.
Handle any issues/emergencies swiftly and compassionately.

Management:

Lead a high-performing organization: volunteer, board, and staff management.
Hire and supervise staff and volunteers. Communicate program needs, goals, and priorities.
Conduct staff reviews and provide supervision and feedback as necessary to have a high-preforming team.
Identify needs for staff. Hire, train and set goals for staff.

Financial and Fundraising:

In collaboration with the Fund Development Committee, ensure that expenses are satisfied, and financial objectives are obtained.
Pursue appropriate funding opportunities: grants, individual/congregation donations, corporate giving, and special events.
Actively support board fund raising activities

Administrative:

Ensure procedures are documented and adhered to for all processes.
Be on-call for emergencies during off-hours as scheduled. Oversee on-call scheduling of staff.
Maintain records on operations, guests’ outcomes, and programmatic outcomes.
Provide reports for the Board of Directors and funding sources. Provide annual statistics and other information to National Family Promise.

Required Skills/Abilities:

Ability to make decisions, solve problems, delegate responsibilities.
Ability to handle multiple tasks simultaneously.
Must have good communication skills both oral and written.
Ability to make presentations to large groups.
Ability and experience in counseling clients in a social service setting
Strong interpersonal skills and ability to work with a wide range of people.
Demonstrated experience working collaboratively with community partners, volunteers, and boards.
Demonstrated success in fund development and financial management.
Knowledge of homeless service provision models and programming, local, state, and federal housing authorities, social service agencies and general assistance programs.
The ability to think creatively and entrepreneurially and willing to suggest ways to better our service provision.
Must have compassion and empathy for our guests and an ability to relate to individuals from different racial, ethnic, religious and socio-economic backgrounds.

Additional Requirements:

Knowledge of basic computer software, electronic communication internet and social media tools.
Ability to pass criminal background check.

Education and Experience:

Bachelor’s Degree or relevant experience
3+ years’ experience in social work, nonprofit management, public administration or related field is preferred.
Strong written and verbal communication skills, particularly public speaking.

Physical Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of those jobs. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand for prolonged periods of the workday; use their hands and fingers; reach with hands and arms; talk plainly and hear accurately. The employee frequently is required to walk. The employee is occasionally required to stand; reach with hands and arms; climb and balance; and stoop, kneel and crouch. The employee must regularly lift and/or move up to ten pounds, and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, peripheral vision and the ability to adjust focus.

Travel:
Position will require travel as needed to various community partners as needed. Will require
valid driver's license.

Family Promise of Green County is an equal opportunity employer and all qualified applicants
will receive consideration for employment without regard to race, color, religion, sex, sexual
orientation, gender identity or expression, pregnancy, age, national origin, disability status,
genetic information, protected veteran status, or any other characteristic protected by law.
This policy applies to all terms and conditions of employment, including recruiting, hiring,
placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation,
and training.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.