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Employment Opportunities

Open Position

August 4, 2023

Job Title: Program Manager, part time 20 hours a week


About Family Promise:

Family Promise transforms the lives of families experiencing homelessness. We are an affiliate of the national Family Promise organization and are located in Monroe, Wisconsin.  Our mission is to help families experiencing homelessness and low-income families achieve sustainable independence through a community-based response. We deliver innovative solutions for family homelessness including prevention, shelter, and stabilization services. 


Program Manager Role:

The Program Manager will implement programs that focus on meeting family needs for homelessness prevention, shelter diversion, emergency shelter, and transitional housing. This position provides a full range of case management for families who are at risk or have become homeless. The role will develop new programs and work with our existing programs to guide and monitor the program objectives.


  • Build and maintain positive community partner relations by building relationships with and regularly communicate with supporting agencies. Work in collaboration with other providers, school personnel, mental health professionals, and Department of Human Services.  

  • Serve as an advocate for families with community service agencies.

  • Develop and implement programs by working with Executive Director, Board Committee, and other community and social service agencies to create and implement programs to enhance services and meet the needs of vulnerable families. 

  • Deliver resources, referrals and workshops as needed related to employment, financial literacy and budgeting, food insecurity, housing plans and educational planning.

  • Effectively engage families to promote change to improve family functioning and overall home environment.

  • Provide case management to families.  Assist families to obtain positive outcomes such as securing employment, increasing their earning potential, and securing and maintaining their housing.

  • Screen and assess eligibility for requested services for homeless families.

  • Lead the intake process for families: conduct intake interviews including talking with referral sources.  

  • Analyze guest situations, capabilities, and problems to determine services required to meet program needs of guests.

  • Assist with job applications and interview preparation, budgeting/financial coaching, getting families connected to necessary resources (daycare, counseling, educational programs, etc)

  • Transition families from homeless to permanent housing.  Finding housing for families by liaising with landlords and getting families ready for their move

  • Administrative duties to keep accurate and up-to-date case files and collect all needed data for reporting, 

  • Maintains the database of volunteers, donors, and community partners. 



  • An Associate degree in Social Work, Psychology, Counseling, or a related liberal arts field is beneficial, but not required.

    • Candidates without a degree should have a minimum of two years of experience working with direct service related to employment placement, housing/shelter and/or family services with disadvantaged families.

    • Candidates with a degree are preferred to have at least one year of relevant experience.

  • Enthusiastic with a positive attitude. Displays good judgment. Takes initiative and helps families achieve outcomes. Must have a can-do, figure it out attitude.


Skills & Experience:

  • Ability to make decisions and solve problems. 

  • Must be detail oriented and execute projects in a fast paced, often pressured environment.  Need strong planning and organizational skills. Ability to prioritize and handle multiple tasks simultaneously.

  • Strong written and verbal communication skills.    

  • Ability to follow directions and to self-motivate and remain on task.

  • Strong interpersonal skills and ability to work with a wide range of people. 

  • Establish and maintain productive and professional relationships with the Board of Trustees, guests, colleagues, and other community agencies. 

  • Compassion and empathy for our guests and an ability to relate to individuals from many different racial, ethnic, religious and class backgrounds. Ability to maintain client confidentiality.

  • Proficient in computer programs and demonstrated record of tracking outcomes. Knowledge of basic computer software, electronic communication internet and social media tools.

  • Ability to operate a motor vehicle safely and obey traffic laws.  Must have reliable transportation daily, a valid driver’s license, and required automobile insurance.


Other information & compensation:

  • Hours are flexible and a schedule will be developed with Executive Director. Expected 20 hours per week

  • Pay will be from $20.00 - $25.00 an hour based on experience.

  • Schedule is expected to include mostly day time hours and at least one early evening per week.  Occasional weekend hours based on the needs of the program.

  • Ability to pass a criminal background check.

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